Issue #12 | Nov 2025 Hello Reader, The biggest mistake growing companies make!They start looking at the business only through reports and dashboardsinstead of also looking through the customer’s eyes. Meet Nikhil, MD of a successful retail chain.His stores were performing well, sales targets were met, and expansion was underway. But complaints started rising. Customers said the brand felt “transactional.” Repeat purchases dropped. Despite smooth internal processes, something was missing....

Issue #11 | Nov 2025 Hello Reader, The moment your business stops improving, it starts declining.Not because the market punished you, but because you stopped evolving. Meet Anil, the CEO of a well-respected engineering firm.Five years ago, his company was the market leader, the best technology, loyal clients, and a strong reputation. But in recent years, things felt… slower.Sales were steady, but not growing.Customers were satisfied, but not excited.And competitors, once followers, were now...

Issue #10 | Oct 2025 Hello Reader, Starting a business is hard. Scaling it is harder.But the hardest part? Keeping the fire alive year after year. Arvind’s company had grown from a small startup into a respected brand. The team was experienced, systems were strong, leaders were in place. But a new challenge emerged - complacency.The energy that fueled early growth had faded. People followed processes but stopped innovating. Meetings felt routine. Growth didn’t collapse, but it slowed. When...